6 Ways to Improve Customer Service for Your Retail Food Services 

There are many reasons why food retailers are not able to make enough sales. However, few significant reasons are ambiance, slow service, and limited options for making payment. Thus, they need to think twice before coming back to the same store.

 From the moment a customer walks through the store, the merchant needs to consider improvements in increasing their satisfaction and strengthening services as it will benefit your restaurant.

One way to ensure your business’ success is by steaming line food business operations and modernizing your payment system. Eliminate redundant processes and adopt modern digital payment features to scale up your business.

With CloudBanking, restaurants can focus more on the goals and duties rather than on administrative tasks. In addition, having a digital payment system can reduce any manual administrative efforts as it can generate automatic reports.

What is a Payment Processor?

A payment processor acts as a partner that transmits the data with a payment terminal. In addition, they provide the Retailing Software and hardware that allows you to process credit/debit cards and digital payments.

They act as an intermediate between the business and acquirers. Part of their service is to clear and route the transaction and store money into your account.

What is a Payment Gateway? 

A payment gateway is a modern technology used by businesses to transmit online payment data to the processor securely.

 Below are some tips that can improve retail food services:

  1. Provide alternative Payment Options 

Technology has transformed the way businesses work. As a result, it is essential to accept various payment types – the ones your customers depend on most. Unfortunately, having a cash-only payment option will only leave you a protracted effort in auditing, which is also prone to errors.

Card payments have been on the rise for years. Simply swiping or tapping a card or a virtual card is much quicker than counting coins for amount.

Also Read: Tips For choosing Cashless Payment for your Business

CloudBanking’s mobile app can instantly turn any mobile device into POS and start accepting card payments. The data is automatically synced with your other devices to ensure that all information is on a single platform. You can also use as many devices as you need at no extra cost.

This Mobile POS app has a built-in reporting feature generated with a click of a button. It gives your customers flexible payment options while improving your business cash flow.

  1. Take online bookings/Ordering

If you want to be the best in the industry, you need to keep up with the trends. Having an online payment is the first step to give your customers a digital experience.

CloudBanking’s Developer API accepts payments through your mobile app or website. It is the online version of a point-of-sale device that connects the website and payment processor. It allows the restaurants to take orders and accept payments both online and in-person.

With CloudBanking, your business can offer food delivery to expand your current customer base and boost your revenue stream. In addition, your staff doesn’t have to spend time on phone calls taking orders, resulting in rushed conversations and missed order and instruction information.

Building an online presence makes you visible to customers who never know or hear about your business. As a result, you can gain more customers and more profit simply by offering a seamless customer experience.

  1. Delivery 

Online delivery had already started before COVID-19 pandemic. However, the convenience it gives to the lives of the consumers became a trend and demand. It has transformed the way restaurants operate. Increase your business’ revenue by serving more customers outside your restaurant.

Stay ahead of your competitors by accepting payments anytime, anywhere via CloudBanking’s Virtual Terminal.

It is suitable for both new and traditional restaurants that want to add service deliveries. Unlike any other virtual terminal, CloudBanking virtual terminal can be used on any device. In addition, it supports multiple users, authorizing payment from anywhere with the use of the internet.

CloudBanking’s virtual terminal can also accept ACH payment (or direct debit). With low fees and less risk exposure, it is directly integrated into the CloudBanking platform. As a result, reach and engage a broader market and get paid faster.

You can also store your regular customer’s information securely for faster transactions. In addition, it has a fraud protection feature that keeps the payment environment PCI compliant and secure with end-to-end encryption.

In short, Payment-on-Delivery is possible with CloudBanking’s payment solution.

  1. Provide Prompt Service

One of the biggest challenges in running a restaurant business is to figure out how to reduce the waiting time for customers. Even though the service is perfect, many uncontrollable factors happen; guaranteed perfection is impossible.

Building strategies can make each day better. For example, pre-Schedule your staff, accept online/call reservations, multiple pieces of training, pre-prepared snacks or appetizers are some ways to reduce customer waiting time.

  1. Quick Respond to Concerns 

Your business must happily accept feedback and complaints. Thanks to the customers for letting you know about the problem. It can improve not only your customer service but also your entire business review.

Adjust all necessary concerns and build an action plan to resolve the issue. In some cases, customers may leave and choose not to come back anymore. So do whatever is necessary to improve your service efficiently.

  1. Discounts and Special Offers 

Promotional strategies will benefit both your business and the restaurant. It can gather more customers and help transform them into regular customers. When customers save money, they are more likely to feel happier and talk about your business organically.

Promotions also help your stocks running to avoid spoilage. An excellent promotion program is a smart way to make your customers feel like they’re getting a good deal. At the same time, promotions will also increase your business’ profits.


We are in a world where technology drives our economy and society, changing how we work, manage, and innovating.

Improving customers’ checkout experience will be a massive factor for your business, especially if you offer different payment options. Restaurants that provide digital payments increased 5 percent in sales. Customers who use cashless payments are now multiplying as it is more secure and convenient.

CloudBanking is a complete and robust payment provider that can fill payment gaps for your business. It can also be used as a marketing strategy and improve the business model by adding more services like cashless food delivery, online Ordering, etc., which can significantly impact revenue.

Also Read:

  1. Food Items to Stock
  1. Benefits of probiotics
  1. Healthy Meal Plan

Ashley Halcomb

Ashley Halcomb is a researcher and a freelance content writer for CloudBanking and Switchconnect. She is an ongoing learner and always curious to learn new things. She uses that curiosity, combined with her experience as a freelance business owner, to write about subjects valuable to merchants on the CloudBanking and Switchconnect blog.

Related Articles