7 Steps to Becoming an Insurance Claims Adjuster

Insurance claims adjusters are responsible for evaluating claims, determining coverage, and helping policyholders get back on their feet after a loss or accident. If you’re considering a career as an insurance claims adjuster, you’re in the right place. Learn about these seven essential steps to becoming a successful insurance claims adjuster.

Step 1: Obtain the Necessary Education 

Most insurance claims adjuster positions require at least a high school diploma or equivalent. However, many employers prefer candidates with a college degree. A degree in business, finance, or a related discipline can be particularly helpful. Some states may require formal training or coursework for licensure, so be sure to research your specific requirements.

Step 2: Develop Strong Communication Skills 

Insurance claims adjusters need excellent communication skills. They work alongside policyholders, witnesses, and contractors. Being able to communicate professionally is essential. Consider taking courses in negotiation, conflict resolution, and customer service to hone these skills.

Step 3: Gain Relevant Experience 

Gaining relevant experience is crucial to stand out in the competitive field of insurance claims adjusting. Taking entry-level positions in the industry, such as claims support or customer service roles, can help you understand the industry and build a foundation for your career. Internships or part-time positions with insurance companies can be a great way to get started in the industry.

Step 4: Obtain Licensure 

Many states require claims adjusters to be licensed. Licensing requirements vary but typically involve passing an exam and meeting certain education or experience criteria. Check with your state’s insurance department to learn about the specific licensing requirements and how to prepare for the exam.

Step 5: Continue Education and Training 

The insurance industry is constantly evolving, and it’s essential to stay current with the latest trends, laws, regulations, and technologies. Many insurance companies and industry organizations offer training and professional development programs for claims adjusters. Gaining certifications and taking courses will ensure you’re prepared when you start working in the field.

Step 6: Develop Technical Skills 

Claims adjusters need to be familiar with various software and tools used in their day-to-day work. This may include claims management software, databases, and image analysis software. All claims adjusters should consider taking Xactimate courses to learn about one of the most used technologies throughout the industry. Staying up to date with these tools will be critical to your success as technology continues to advance.

Step 7: Apply for Jobs and Network 

Once you’ve completed your education, gained experience, obtained licensure, and honed your skills, it’s time to start looking for job opportunities. Create a strong resume and cover letter highlighting your qualifications and apply for positions with insurance companies or adjusting firms. Networking within the industry, attending conferences, and joining professional associations can open doors to job opportunities and provide valuable insights.

Becoming an insurance claims adjuster can be a rewarding career choice for those who enjoy problem-solving, communication, and helping others during challenging times. By following these seven steps, you can build a strong foundation for your career and increase your chances of success in this dynamic and vital profession. Whether you’re just starting your journey or looking to advance in the field, learning and dedicating yourself to your craft will help you thrive as an insurance claims adjuster.


Dianne Pajo

Dianne Pajo is a writer based out of the Chicagoland area with a passion for music, combat sports, and animals. She enjoys competing in amateur boxing and kickboxing, but in her other leisure time, you can find her performing music around the city. She is also a dog mom of 2.

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