Importance of UC and VoIP for Healthcare Industry

Unified Communications (UC) and Voice over IP (VoIP) are taking organizations’ communications and collaboration to new heights, especially healthcare industry.  

From small clinics to large hospitals and offices, Unified Communications provides solutions to overcome the day-to-day operations challenges. This Cloud-based business communications also allows hospitals to improve the patient experience by eliminating dropped calls, poor connection, bad call quality, long-distance calls, and long call queues.

Most medical organizations are slowly shifting from traditional on-premise phone systems to modern VoIP based Solutions as it helps to reduce operational costs and delivers great functionality and flexibility. As the world progresses, businesses must maintain pace with modernization to ensure they are providing the best customer experience to their staff and patients.

What are Unified Communications? 

Unified Communications (UC) is a term for the integration of multiple communication tools into a single and streamlined interface allowing improvements in user experience and productivity. Voice calling, video conferencing, instant messaging (IM), presence, content sharing to name a few.

Unified communications give the ability to the user to change seamlessly from one type of communication to another within the same session whether using a desktop, laptop, tablet, or smartphone.

Here Are The Important Benefits Of UC And VoIP For The Healthcare Industry. 

  1. Cost-Effective

Cost is one of the main reasons why hospitals and offices invest in a new business phone system. It removes frustration from the business as legacy phone systems are expensive and complicated to maintain.

Switch Connect accepts an upfront or monthly payment basis and offers leasing of equipment such as phones to lower the upfront investment. It gives peace of mind as customer support is always available, unlike legacy solutions.

Modern VOIP-based phone systems can make a huge impact, especially if you are running with multiple sites or locations. It provides a centralized business communication system with one telephone number that is easier to manage than having a multiple phone system.

  1. Productivity Improvement 

Modern UC and VOIP like provided by Switch Connect can manage voicemails as easily as browsing a website. It can transcribe voicemails into emails, allowing users to quickly scan to save time and energy. 

Its web-based interface also gives users the ability to forward voicemails by clicking and dragging them into an appropriate voicemail box.

Unified Communications combined with VoIP, simplifies the use of the phone system as it comes with a mobile app that can receive notifications and manage voicemails. It can receive calls like calling from the office number regardless of the device or location. It can also show the user’s availability. It simplifies the process of having a video or audio conference.

VoIP increases productivity by equipping it with an auto-attendant (IVR) feature. It eliminates manual touring in every call, keeping a better connection through features such as mobility, availability, call flow, call reporting, and more.

  1. Patient Experience 

One of the best ways to improve the patient’s experience is to provide exceptional quality care by having seamless communication; Unified Communications in healthcare can make that possible. 

With technology enabling individuals to be connected, Switch Connect helps and gives the experience that the patients deserve. It allows information to be collected quickly and gives back responses. Custom messages can also be scheduled to properly give callers the proper access to needed information.

Unified Communications and VoIP are also equipped with call queue management that prioritizes and identifies emergency calls.

  1. Flexibility and Scalability 

Legacy phone systems require expensive equipment to expand the size needed for their organization. Unlike Unified communications and VoIP that can be expanded on-demand as required by the organization as simple as assigning a license.

Flexibility and Scalability can be achieved through a cloud-based unified communications solution. It can quickly expand your network and increase the number of extensions as simple as clicking a button.

Unified Communications gives the best user experience in phone systems today and prepares for growing demands like the healthcare industry.

  1. Analytics and Reporting 

Unified Communications combined with VoIP can deliver valuable reports and analytics about every phone call. It can help the healthcare industry to boost call quality, customer satisfaction, and retention. With a built-in data reporting system, Unified Communications and VoIP are essential for every business that have outbound and inbound customer calls daily. 

Unified Communications helps healthcare achieve success by having quality report assurance and monitoring analytics to understand the patients’ and customers’ behavior. By utilizing all analytics, it can give a better engagement which contributes a tremendous customer satisfaction.

Some of the data that your Unified Communications can provide are:

  • Call logs 
  • Call tracking 
  • Talk time 
  • Call recordings 
  • Custom KPI measurement 
  • Lead management 
  • Lead scoring 
  • Realtime intelligence 
  • Answered vs domestic calls 
  • Call queue reporting 
  • Virtual receptionist data 

Unified Communications with VoIP allows the team to analyze and predict future patterns and behavior, such as the call volume and peak call times. Advanced goal-setting arrangements can be made to help healthcare organizations to flow better. 

  1. Supports Multitasking 

Unified Communications can also act as an all-in-one tool for collaboration. It allows the users to send documents, images, and videos while still participating in a conversation. This feature can boost collaboration between doctors, staff, and patients.

  1. Boosted Security 

Personal health information such as medical conditions, medical history, and laboratory test results is a serious and sensitive matter. The usual entry point of a data breach is to trick staff through fraudulent phone calls. Fraudsters usually intercept both analog and digital phone systems, especially if they are outdated and not secure.

Unified Communications and Secure VoIP can eliminate security threats by utilizing the development in IP technology, including encryption and identity management. Switch Connect prioritizes the protection of the network, which contributed a lot of trust to its users, committed to creating a robust security policy for the clients’ protection.

  1. Reliable 

One of the key advantages of VoIP over traditional phones is the installation process. It does not require separate cabling for legacy phone systems. VoIP telephone systems are very reliable as it was developed over many years along with Skype and FaceTime.


If communication is the key to your organization, why not enable Unified Communication and VoIP to take your communications to the next level? Accelerating access to patient records and opening lines of communications and allows the organization to spend more time with patients and less time on administrative processes and maintenance.

Also Read: Hosted PBX in 2021


Ashley Halcomb

Ashley Halcomb is a researcher and a freelance content writer for CloudBanking and Switchconnect. She is an ongoing learner and always curious to learn new things. She uses that curiosity, combined with her experience as a freelance business owner, to write about subjects valuable to merchants on the CloudBanking and Switchconnect blog.

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